1The Benefit

1. The Card gives you a 100% discount on your order, up to a maximum of £20.00 per transaction.
2. If your order is more than £20.00, you pay the remaining balance.
3. If your order is less than £20.00, the unused amount is lost. It cannot be carried forward, saved, exchanged for cash or given as change.
4. The discount applies to food and drinks from our standard menu only. It does not apply to gift cards, catering or event orders, bulk/trade orders, or any service charge or tip.

2One Use Per Day

1. The Card may be used for one (1) transaction per calendar day, across all participating locations combined.
2. A single order cannot be split into multiple transactions, and multiple orders cannot be combined into one transaction, to get more than £20 of benefit.
3. Only one Card may be used per transaction.

3Personal Use Only

1. The Card is personal to the person it was issued to. It is not transferable and must not be shared, lent, given away or sold.
2. The cardholder must be present in person when the Card is used. The Card cannot be used for orders collected or placed on behalf of anyone else.
3. You may be asked to show the physical Card and/or give your name, including when ordering at a self-service kiosk. Our staff may refuse or reverse the discount if they cannot reasonably confirm you are the cardholder.
4. The Card remains the property of Shah’s Halal UK.

4Where You Can Use It

The Card is valid in-store only (dine-in or takeaway), either at the till or at a self-service kiosk, at the following participating locations:

• Location 1 – Full address, postcode
• Location 2 – Full address, postcode
• Location 3 – Full address, postcode

The Card is not valid at any other Shah’s Halal location or franchise, on our website, by phone, or through delivery apps such as Uber Eats, Deliveroo or Just Eat.

5Validity

1. The Card is valid for 12 months from the date of issue. It expires automatically at the end of this period.
2. Expired Cards will not be accepted and will not be extended. Any renewal or reissue is at our sole discretion.

6Other Offers

The Card cannot be used together with any other discount, voucher, promotion, meal deal price or staff discount, unless we say otherwise.

7Misuse, Suspension & Cancellation

1. We may suspend or cancel the Card at any time, without notice, if we reasonably believe it has been misused. Misuse includes (but is not limited to):
   • sharing, lending, selling or advertising the Card or its code;
   • use by anyone other than the cardholder;
   • trying to use the Card more than once a day or above the £20 limit;
   • copying, altering or tampering with the Card or code;
   • fraud, dishonesty, or abusive, threatening or disrespectful behaviour towards our staff or customers.
2. As the Card is a complimentary benefit, Shah’s may also withdraw it or end the programme at its discretion. No compensation, cash or alternative will be given if a Card is cancelled, withdrawn or expires.
3. If a Card is cancelled for misuse, we may recover the value of any discount obtained through that misuse.

8Lost or Stolen Cards

Please tell us as soon as possible if your Card is lost or stolen, so we can deactivate the code. We are not responsible for any use of the Card before it is reported. A replacement may be issued at our discretion for the remainder of the original validity period.

9No Cash Value

The Card has no cash value. It cannot be exchanged for cash, refunded, or used to pay for any amount above £20.00 per transaction.

10At the Till & Self-Service Kiosks

The Card code can be entered at the till by our staff or by you at a self-service kiosk. Once a code has been accepted on any till or kiosk, that counts as your one use for the day, even if the order is later changed or cancelled. Every use is checked and recorded on our system. If there is a technical problem and the code cannot be validated, staff may be unable to apply the discount at that time. In any disagreement at the point of sale, the decision of the store manager is final; you may then contact us using the details below.

11Your Information

Each time the Card is used, we record the code, date, time, location and order value. We use this only to run the Card programme and to prevent misuse. We handle personal data in line with UK data protection law.

12Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page, and continued use of the Card means you accept the current version.

13General

1. These Terms are governed by the laws of England and Wales.
2. Nothing in these Terms affects your statutory rights.