Privacy Policy – Shahs WH Ops App

Last updated: March 31, 2026

Shah’s Halal Food UK (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use the Shahs WH Ops mobile application and related services.

1. Who This Policy Applies To

This Privacy Policy applies to the Shahs WH Ops mobile application used by Shah’s Halal Food UK staff, operators, drivers, warehouse teams, managers, franchise teams, and authorised business users.

2. Information We Collect

We may collect and process the following information:

• Personal information such as your name, email address, phone number, job role, and business details
• Account information such as login credentials, authentication details, and account activity
• Operational data such as delivery records, warehouse activity, approvals, notes, job-related updates, and workflow actions
• Uploaded files such as photos, documents, signatures, and other materials submitted through the app
• Audio data such as voice notes or audio recordings created or uploaded through the app
• Location data where required for app features, deliveries, proof-of-delivery, route activity, or operational tracking
• Device and technical information such as device model, operating system, app version, IP address, crash data, and usage logs

3. How We Use Your Information

We use personal and operational information to:

• Provide and manage access to the Shahs WH Ops app
• Support warehouse, operational, delivery, franchise, and business workflows
• Process approvals, proof-of-delivery records, signatures, images, documents, and voice notes
• Monitor app usage, performance, reliability, and security
• Communicate service messages, operational updates, and support responses
• Investigate issues, misuse, fraud, or security incidents
• Comply with legal, regulatory, and business record-keeping obligations

4. Audio Recording and Microphone Access

The app may request microphone access to allow authorised users to create and upload voice notes or audio recordings as part of operational workflows, including proof-of-delivery or related business processes.

We only use microphone access for app features that require audio capture. Audio recordings are stored and processed to support internal business operations and are only accessible to authorised personnel and trusted service providers acting on our behalf.

5. Location Data

Where enabled, the app may collect location data to support operational and delivery-related functions. Location information is used only for legitimate business purposes such as task completion, proof-of-delivery, route support, operational visibility, and related internal reporting.

6. How We Share Information

We do not sell or rent your personal data.

We may share information only with:

• Authorised employees, managers, and staff within Shah’s Halal Food UK who need access for operational purposes
• Trusted service providers and technical partners who help us host, store, support, maintain, or secure the app and its data
• Legal or regulatory authorities where required by law, court order, or regulatory obligation
• Professional advisers where necessary to protect our legal rights or business interests

7. Data Storage and Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, loss, destruction, or disclosure. While no method of transmission or storage is completely secure, we take reasonable steps to safeguard the information processed through the app.

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide the app and related business services
• Maintain operational records
• Resolve disputes and investigate issues
• Meet legal, tax, accounting, regulatory, or compliance obligations

When data is no longer required, we take reasonable steps to delete it or securely anonymise it where appropriate.

9. Your Rights

Depending on applicable law, you may have rights to request access to, correction of, deletion of, or restriction of the personal data we hold about you. You may also request information about how your data is used.

To make a privacy-related request, please contact us using the details below.

10. Children’s Privacy

The Shahs WH Ops app is intended for business and operational use only. It is not intended for children, and we do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted at the same privacy policy URL. Continued use of the app after changes are posted means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: support@shahshalalfood.co.uk